Technical Support Team Lead

7 days ago


Taguig, National Capital Region, Philippines IQVIA Argentina Full time

Job Summary

We are seeking a skilled IT Service Delivery Specialist to join our team at IQVIA Argentina. The successful candidate will be responsible for providing first-line support to company employees to resolve computer software, hardware, and networking problems.

Key Responsibilities

  1. Reviews agent metrics and meets with agents regularly to discuss performance.
  2. Signed time cards.
  3. Reviews calendar schedule for shifts and works with respective team leads for consistency.
  4. Responsible for building and reviewing, sending Service Now data/ticket reports to Sr. leadership.
  5. Continues to mentor and coach junior staff.
  6. Works with Sr. leadership to develop developmental goals for agents.
  7. Works with Sr. leadership to develop 'SMART' goals for all agents.
  8. Able to drive escalations to a resolution by engaging multiple teams within IQVIA.
  9. Able to lead small projects within the team (FCR increases, Customer Satisfaction increases, gotoassist licensing, etc.).
  10. Able to work and lead small teams for a specific result.
  11. Serves as SME within the Service Desk and answers questions from more junior staff.
  12. Able to help with administrative duties including staff scheduling and vacation, holiday planning.
  13. Provides first and second level of support and conveys resolution to customer issues.
  14. Accurate escalation of unresolved queries to the next level of support team.
  15. Tracks, routes, and redirects problems to correct resources.
  16. Utilizes excellent customer service skills and exceeds customers' expectations.
  17. Strong client-facing and communication skills.
  18. Advanced troubleshooting and multi-tasking skills.
  19. Should possess strong technical background.
  20. Ability to deal with users through calls, chats, and email.
  21. Should have prior technical support experience.
  22. Good typing speed (minimum 40 WPM and 98% accuracy).
  23. Logical thinker.
  24. Good analytical and problem-solving skills.
  25. Up-to-date technical knowledge.
  26. Good interpersonal and customer care skills.
  27. Flexible in working 24/7 environment.

Requirements

  1. Associate's Degree preferred.
  2. 5-6 years of Service Desk or Information Technology Experience.
  3. 5-6 years of Customer Service Experience.

  • Technical Team Lead

    6 hours ago


    Taguig, National Capital Region, Philippines Willis Towers Watson Full time

    Job DescriptionThe role of the Service Desk Manager is a pivotal one, overseeing the first line support of all technical products managed by Insurance Technology.Manage the daily operations of the Service Desk team, ensuring objectives and targets are met.Develop and execute the Service Desk strategy aligned with organizational goals, driving continuous...


  • Taguig, National Capital Region, Philippines DXC Technology Inc. Full time

    DXC Technology Inc. is looking for a Technical Consultant Team Lead to oversee the development of software products and solutions. As a key member of our team, you will provide guidance, code reviews, and technical support to a team of software engineers.Our ideal candidate will have proficiency in 1 or more software languages and development methodologies....

  • Sales Team Lead

    2 hours ago


    Taguig, National Capital Region, Philippines IBLIA - Team June Full time

    Are you looking for a challenging and rewarding career opportunity? Do you have what it takes to lead and manage a team of sales consultants and drive business growth? At IBLIA - Team June, we are seeking a talented and motivated individual to fill the role of Sales Team Lead.In this position, you will be responsible for developing and implementing sales...


  • Taguig, National Capital Region, Philippines Fujitsu Full time

    Job DescriptionFujitsu, a leading ICT company, is seeking an experienced Technical Service Desk Team Lead to join our team in Taguig, Philippines. The ideal candidate will lead and motivate a team of Service Desk staff, ensuring the delivery of high-quality incident management services that meet or exceed agreed service levels.Key ResponsibilitiesPeople...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    **Job Title:** Programmer Analyst**Company Overview:** Nityo Infotech is a leading IT company that delivers top-notch solutions to its clients.**Job Summary:This role involves designing and developing software applications, collaborating with cross-functional teams, and contributing to the design and development of software systems. The successful candidate...

  • Technical Team Lead

    6 hours ago


    Taguig, National Capital Region, Philippines Synpulse8 Full time

    Synpulse is committed to creating a flexible, supportive work environment that helps employees effectively manage their work and family commitments.We are seeking a senior and lead integration engineer to join our team, who will help drive innovation and excellence in software development and system integration.The successful candidate will have a strong...


  • Taguig, National Capital Region, Philippines UST Full time

    Technical Team Lead for Java DevelopmentUST Taguig is seeking a highly skilled Technical Team Lead to lead and mentor a team of back-end developers, conduct analysis on business requirements and prepare technical designs, collaborate with cross-functional teams, and architect, design, and implement web applications using Java.ResponsibilitiesThe successful...

  • Virtual Team Lead

    6 hours ago


    Taguig, National Capital Region, Philippines Team Ives - Virtual Insurance Advisor Full time

    Company OverviewWe are a dynamic and growing team at Team Ives - Virtual Insurance Advisor. Our mission is to provide exceptional services to our clients while fostering a culture of excellence and teamwork. As an Assistant Unit Manager, you will play a crucial role in driving our success by leading a small team of consultants and overseeing recruitment...


  • Taguig, National Capital Region, Philippines Adaca Full time

    About the Role:We are seeking an experienced Technical Project Manager to lead and guide our distributed team of software engineers. This role combines platform operations management, hands-on technical contribution, and team leadership responsibilities.Key Responsibilities:Team Leadership & Management (40% to 60%):Lead and mentor a team of 5-6 software...


  • Taguig, National Capital Region, Philippines JobsAvenuePH Full time

    Job Requirements:We are seeking a highly experienced Java Technical Manager to join our team at JobsAvenuePH. The ideal candidate will have a strong background in software engineering and a proven track record of leading teams and managing large-scale Digital transformation programs using Agile methodologies.Key Responsibilities:Manage large-scale Digital...


  • Taguig, National Capital Region, Philippines Satellite Office Full time

    Job DescriptionThe Client Support Team Lead will be responsible for the implementation of company policies and procedures. This includes ensuring all team efforts align with immediate and long-term business objectives, identifying process improvements, and maintaining sufficient staff coverage to achieve these goals.ResponsibilitiesManage team members,...


  • Taguig, National Capital Region, Philippines JobsAvenuePH Full time

    Job DescriptionAt JobsAvenuePH, we are seeking a skilled Program Management Analyst to join our team.Key Responsibilities:Provide 24x7 system support and data analysis for Severity 1 Incidents/Outages.Lead troubleshooting efforts for network and system infrastructure issues.Work with IT support groups to resolve production environment issues and coordinate...


  • Taguig, National Capital Region, Philippines Nityo Infotech Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Nityo Infotech. As a key member of our support team, you will be responsible for providing top-notch technical assistance to our clients and internal stakeholders.Key Responsibilities:* Provide technical support via phone, email, or remote desktop sessions* Analyze...


  • Taguig, National Capital Region, Philippines Goodyear Dunlop Tires Germany GmbH Full time

    We are looking for a Technical Operations Lead to oversee the daily activities required to maintain awareness and ensure functionality of assigned services.Key ResponsibilitiesUpgrade and Patch Applications to maintain supported levels and address issues.Provide Emergency On-Call Support for critical incidents.Collaborate with cross-functional teams to...


  • Taguig, National Capital Region, Philippines Caldwell Communications Full time

    Caldwell Communications is a leading provider of customer service solutions. We are currently seeking a skilled Technical Support Specialist to join our team.Job SummaryThe successful candidate will be responsible for providing top-notch technical support to our clients. This will include answering phone calls, responding to emails and chat requests, and...


  • Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    About the RoleThis is an exciting opportunity for a ServiceNow Technical Lead to lead our implementation efforts and ensure that our clients receive exceptional service. The successful candidate will have excellent technical skills, strong analytical abilities, and outstanding communication skills.Plan, analyze, define, and support the implementation of...


  • Taguig, National Capital Region, Philippines Fujitsu Full time

    Job SummaryFujitsu is seeking an experienced IT Support Team Manager to lead our Service Desk team in Taguig, Philippines. The ideal candidate will be responsible for managing a team of Service Desk staff, ensuring the delivery of high-quality incident management services that meet or exceed agreed service levels.Key ResponsibilitiesTeam Management:Lead and...


  • Taguig, National Capital Region, Philippines Google Full time

    Job SummaryThe Extended Workforce Strategist will oversee the entire GCP technical support operations in the Americas region. This role requires strong leadership skills, strategic thinking, and excellent problem-solving abilities.Key responsibilities include managing relationships with vendor service providers, identifying operational gaps, and developing...

  • Support Team Lead

    2 hours ago


    Taguig, National Capital Region, Philippines Neksjob Corporation Full time

    Neksjob Corporation is seeking a dedicated and detail-oriented Customer Service Representative to join our team.Key ResponsibilitiesThe ideal candidate will possess excellent communication skills, both written and verbal, and be able to navigate multiple systems to find solutions to customer issues.Handle customer inquiries via phone, email, and chat...


  • Taguig, National Capital Region, Philippines Schneider National Full time

    Company OverviewSchneider Electric is a leading global player in energy management and automation. Our innovative technologies enable the world to use energy in a safe, efficient, and sustainable manner.About the RoleThis position supports the Customer Care Center Manager in handling all post-sales and pre-sales support, customer service, and inquiries from...