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Computer Hardware Engineer

1 week ago

Makati City, National Capital Region, Philippines Divergence HR Consulting Philippines Full time
About the Position

We are seeking a highly skilled Technical Support Specialist to join our team at Divergence HR Consulting Philippines. As a key member of our support staff, you will be responsible for providing exceptional support to our clients, ensuring seamless operations and delivering outstanding customer service.

Your primary objective will be to diagnose and resolve technical issues reported by customers, escalating concerns to vendors as necessary to ensure efficient issue resolution. You will work closely with our team to monitor equipment performance and uptime, taking proactive action to address any concerns that may arise.

Key Responsibilities:

  • Diagnose and resolve customer-reported technical issues, communicating effectively with customers and field technicians via Zoom.
  • Monitor equipment performance and uptime, taking proactive action to address any concerns that may arise.
  • Collaborate with manufacturers and on-site technicians to ensure swift resolution of issues.
  • Follow up with equipment manufacturers, network providers, and internal teams to resolve outstanding tickets.
  • Participate in daily stand-up meetings and collaborate with team members to optimize support processes.

Requirements:

A minimum of 2 years' experience in a technical support or help desk role is essential, with a strong background in electronics or computer science. Excellent communication skills and a proven track record of delivering high-quality customer service are also required.