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Patient Care Liaison

3 weeks ago


Manila, National Capital Region, Philippines Mochi Health Full time

We are seeking a dedicated and proactive individual to join our team as a Member Experience Representative. In this role, you will act as a liaison between patients and Mochi Health, ensuring patients receive the necessary care and support they need by answering questions, resolving issues, and assisting with prescription refills.

Key Responsibilities
  • Respond to inquiries and provide clear, accurate, and timely information to our members.
  • Ensure high-quality service delivery with a focus on customer satisfaction.
  • Manage inbound messaging and assist with refill cases.
About You
  • Prior telehealth call center experience is a strong plus.
  • Spanish fluency is a strong plus.
Work Schedule

We are looking for agents for the following shifts:

  • Team A Shift: Sunday, Monday, Tuesday, and every other Friday; 6am-6pm PT.
  • Team B Shift: Wednesday, Thursday, every other Friday, and Saturday; 6am-6pm PT.

The base salary for this full-time position is $5.00 per hour.