patient care navigator

3 weeks ago

Manila, National Capital Region, Philippines St. Luke's Medical Center Full time

Brief Job Summary:

  • Provide individualized assistance to patients to facilitate access to SLMC Health care services. Shall also act as the liaison or first point of contact between patients and health care workers.

Duties and Responsibilities:

  1. Assist patients in accessing care and navigating hospital services. Assess barriers to care and engage patients and families in creating potential solutions to hospital-related challenges.
  2. Help and guide the patient through the health care system and work to overcome obstacles that are in the way of the patient receiving the care and treatment they require.
  3. Identify appropriate and credible resources responsive to patient needs (whether clinical or non-clinical).
  4. Educate patients and families on the multidisciplinary nature of care treatment, the roles of the team members and what to expect from the health care system. Refer to clinical staff to answer questions about clinical information, treatment choices and potential outcomes.
  5. Empower patients to communicate their preferences and priorities for treatment to their health care team; facilitate shared decision making in the patient's health care.
  6. Reduce barriers that keep patients from getting timely treatment by identifying patient needs and directing them to sources of emotional, financial, administrative, or cultural support.
  7. Encourage patients to communicate their preferences and priorities for treatment to their health care team.
  8. Work with different groups as well as health care teams and resource providers.
  9. Build professional relationships with the health care team by learning about the role of each team member and facilitating patient healthcare.
  10. Maintain a high sense of confidentiality especially with the patient's information.
  11. Follow up with patients to support adherence to agreed-upon treatment plan through continued non-clinical barrier assessment and referrals to supportive resources in collaboration with the clinical team. Contribute to patient navigation program development, implementation and evaluation.
  12. Help patients optimize time with their doctors and treatment team (e.g., prioritize questions, clarify information with treatment team).
  13. Encourage active communication between patients/families and health care providers to optimize outcomes.

Minimum Qualifications:

  • Candidate must be a Graduate of a Bachelor's Degree course in customer service related (BS Hotel, Restaurant and Management, etc.).
  • Fresh graduates are welcome to apply.
  • At least experience in the customer service related field and excellent Customer Service Skills.
  • Excellent communication skills.
  • Employs active listening and is attentive to details.
  • Computer literate in Windows-based applications.
  • Basic understanding of medical terminologies, hospital operations, and payment processing is an advantage.
  • Willing to work on-site in Bonifacio Global City, Taguig.
  • Willing to work in a shifting schedule.
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