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Computer Maintenance Technician

7 days ago

Manila, National Capital Region, Philippines IntouchCX Full time

We are seeking an IT Desktop Engineer to join our team at IntouchCX. This is an exciting opportunity for someone who is passionate about providing exceptional IT support and being an advocate for IT standards.

About the Role

The IT Desktop Engineer will be responsible for maintaining and repairing computers, hardware, and software in a break/fix environment. They will work closely with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components.

The successful candidate will have experience in Windows OS, MAC OSX, IOS, Android, LAN/WAN, desktop, laptop, software installation, and peripheral troubleshooting support. They will have a strong analytical mind, sound judgment, and the ability to work effectively with internal clients, IT Management, and other team members.

The IT Desktop Engineer will provide generalized IT support as required. They will manage the installation, diagnostics, repairs, maintenance, and upgrades of all hardware and equipment for optimal workstation performance.

Key responsibilities include:

  • Performing hardware troubleshooting, including repairs, upgrades, and configuration of desktops and laptops
  • Engaging with internal and external partners to provide updates, solutions, and ensure compliance relating to all IT components
  • Monitoring, reporting, and documenting system and performance issues
  • Adhering to company policies, core values, and procedures