Operations Efficiency Manager

1 day ago

Pulong Santa Cruz, Calabarzon, Philippines beBeeOperational Full time ₱300,000 - ₱600,000
Job Title

Delivery Operations Specialist.

Develop and improve operational tools, processes, and reports to ensure alignment, accountability, and continuous improvement within the Delivery team.

Key Responsibilities:

  • Design, implement, and continuously improve operational tools, processes, and reports that enable consistent and scalable delivery operations.
  • Identify operational bottlenecks and inefficiencies within the Delivery team, contributing to standardized solutions with cross-functional stakeholders.
  • Maintain and improve automations, trackers, and templates acting as control points for core processes, ensuring accuracy and alignment with business goals.
  • Coordinate with stakeholders across Delivery, Customer Support, Business Development, Product, and Finance to gather requirements, troubleshoot issues, and ensure process alignment and data integrity.
  • Conduct data analysis and contribute to reporting and insights supporting operational decision-making and performance visibility.
  • Support change management, documentation, and administrative activities, ensuring smooth adoption of new tools, workflows, and process standards across the organization.
  • Contribute to planning and execution of audits and internal reviews, ensuring adherence to processes and identifying areas for continuous improvement.
Requirements
  • Bachelor's degree in Business, Operations, Data Analytics, Economics, Engineering, or a related field.
  • 3-5 years of experience in operations, business analysis, or a similar role, ideally in a SaaS, consulting, or service-oriented environment.
  • Strong analytical and problem-solving skills, hands-on experience in Excel (VBA a plus), and comfort working with data tools.
  • Excellent organizational and planning abilities, great attention to detail.
  • Strong communication and stakeholder management skills, experience working cross-functionally.
  • Self-motivated, proactive, and adaptable, able to manage multiple priorities in a dynamic environment.
  • Experience in documentation, change management, and supporting tool or process rollout a plus.
Nice to Have
  • Familiarity with delivery methodologies such as Agile, Waterfall, or hybrid models.
  • Experience with Jira, Confluence, or similar tooling.

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