Infrastructure Specialist

1 week ago

Hagonoy, Central Luzon, Philippines beBeeCloud Full time $72,000 - $133,456
Technical Support Engineer

We are seeking a talented and skilled Technical Support Engineer to join our team. This role involves providing world-class technical support to high-profile enterprise clients and playing a key role in ensuring the successful deployment and operation of our cloud-based solutions.

  • Responsibilities:
  • Provide expert-level support for Assima's cloud-based platform, primarily hosted on AWS / Azure.
  • Manage and support large-scale deployments of Assima services across enterprise environments.
  • Collaborate with the consulting team to ensure a seamless handover from implementation to support.
  • Analyze, troubleshoot, and resolve product issues efficiently; respond to tickets within defined SLAs.
  • Review and validate HTML/XML templates based on client needs.
  • Meet with clients to resolve technical issues and propose interim solutions when needed.
  • Support and optimize internal IT systems and AWS environments.
  • Participate in weekly meetings with R&D to evaluate product updates and bug fixes.
  • Conduct regression and functionality testing on new software builds.
  • Stay up to date and certified on relevant AWS services (e.g., EC2, S3, RDS, Lambda, CloudWatch).
  • Contribute to internal documentation and Assima's technical knowledge base.
  • Review application logs, CloudWatch metrics, and debug error messages to identify root causes.
  • Recommend and implement infrastructure improvements using AWS best practices.
  • Work collaboratively with clients, teammates, and stakeholders to meet project goals and deadlines.

Requirements:

  • Previous experience in technical or software support, ideally in a SaaS or cloud-based environment.
  • Proficiency in AWS services, CLI, and management tools (AWS certifications a plus).
  • Strong troubleshooting skills in web environments (HTML, XML, browser dev tools).
  • Complete fluency in English.
  • High sense of ownership and urgency in managing client issues.
  • Excellent communication, documentation, and organizational skills.
  • Familiarity with software QA, testing methodologies, and version control tool.

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