Account Management Specialist

3 weeks ago


Taguig, National Capital Region, Philippines SUNTRUST PROPERTIES INC. Full time
Key Responsibilities:

• Monitor accounts and communicate updates to clients regarding account status.
• Maintain accurate and up-to-date records of client ledgers and folders.

Problem Resolution and Client Support:
• Resolve product or service issues and address client complaints in a timely and professional manner.
• Review client accounts and requests for accuracy and completeness.
• Analyze and review monthly Statements of Accounts (SOA) and other notices to ensure accuracy.

Clearance and Account Processing:
• Process back-outs, refunds, transfers, and other account adjustments as needed.
• Prepare Clearance Forms upon receipt of requests for transfer or other account modifications.
• Forfeit payments and reopen units for sale as necessary.

Client Orientation and Department Coordination:
• Conduct move-in orientations for clients with units due for acceptance.
• Coordinate with other departments as needed to ensure seamless client experiences.

This role is an integral part of the SUNTRUST PROPERTIES INC. team, requiring strong communication and problem-solving skills to deliver exceptional client service and support.

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