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Support Services Operations Supervisor
3 weeks ago
We require a skilled Support Services Operations Supervisor to oversee our customer support operations. In this role, you will be responsible for overseeing and assessing customer service staff activities, strategizing daily operations, and assisting staff with duties where required.
The ideal candidate will have experience leading teams, training staff in customer service and company policies, and investigating and solving customer complaints. They will also have excellent communication and leadership skills, with the ability to motivate and train staff.
- Oversee and assess customer service staff activities, strategizing daily operations.
- Assist customer service staff with duties where required.
- Train staff in areas of customer service and company policies.
- Investigate and solve customer service complaints.
- Maintain documentation pertaining to customer service department activities.
