Fire Alarm System Operations Manager

15 hours ago

Province of Palawan, Mimaropa, Philippines beBeeFireAlarm Full time ₱15,000 - ₱20,000
Job Title:

Fire Alarm System Expert

We are seeking a skilled professional to manage our Service Department efficiently.

The ideal candidate will oversee daily operations, ensure seamless communication with customers, schedule service calls, and coordinate technicians.

This role requires strong technical expertise in fire alarm systems, enabling accurate issue diagnosis and effective resolution planning.

Key Responsibilities:

  • Answer and manage incoming service calls
  • Respond to off-hours answering service inquiries
  • Schedule service appointments and dispatch technicians
  • Communicate with customers via email and phone, addressing concerns and service needs
  • Provide timely notifications and updates to customers
  • Assess fire alarm system issues remotely and determine appropriate action
  • Maintain service records and ensure compliance with industry standards

Required Skills and Qualifications:

  • Experience: Minimum 1 year of hands-on experience with fire alarm systems
  • Technical Knowledge: Ability to diagnose fire alarm issues over the phone and recommend the best course of action
  • Communication Skills: Strong verbal and written skills for effective customer interactions
  • Organizational Skills: Ability to manage schedules, prioritize tasks, and coordinate with technicians efficiently
  • Problem-Solving: Quick decision-making skills to determine service requirements
  • Software Proficiency: Experience using scheduling and service management software

Benefits:

This is a full-time position that offers a competitive salary and benefits package.

The ideal candidate will have a strong passion for delivering exceptional customer service and ensuring seamless service delivery.

As a member of our team, you will be working in a dynamic environment with opportunities for growth and development.

About Us:

We are a leading provider of fire alarm systems and services.

Our team is committed to providing exceptional service and support to our customers.

We are looking for a skilled professional to join our team and contribute to our success.

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