IT Security Engineer L1
4 days ago
About Us
Sophos is a leading innovator of advanced security solutions, known for its pioneering spirit in the cybersecurity industry. Following the acquisition of Secureworks, we have taken a significant step forward in redefining the industry with AI-optimized services and technologies.
We pride ourselves on being the largest pure-play Managed Detection and Response provider, serving over 28,000 organizations worldwide. Our comprehensive portfolio includes endpoint, network, email, and cloud security solutions that integrate seamlessly through the Sophos Central platform.
Key ResponsibilitiesWe are seeking a skilled Technical Support Engineer L1 (Network Security) to join our team. In this role, you will engage closely with our customers, leveraging your exceptional problem-solving skills and expertise in software security technologies to address their concerns efficiently.
You will be responsible for resolving customer complaints and escalations by interacting directly with them via phone, email, or remote desktop.
Essential SkillsTo excel in this role, you must possess a strong technical knowledge base of IT Security concepts, including antivirus, networking, and encryption technologies.
Your excellent communication skills will empower you to lead customers through issue resolution steps with confidence and effectiveness.
You should also possess good judgment, be able to handle escalated calls, and make sound recommendations.
A minimum of one year of experience in Linux, Unix, DNS, Networking, Network Security, Apache, Proxies, Email Security, HTTP protocol, Bash, Web Proxy, Web Security, Spam Filtering, Active Directory is required.
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