Technical Support Specialist

2 days ago


San Juan, National Capital Region, Philippines Thurston Software Solutions, Inc. Full time

At Thurston Software Solutions, Inc., we are committed to providing exceptional service to our customers.

Job Description:

We are seeking a highly skilled and dedicated individual to join our team as an Email Support Representative. As a member of our customer service team, you will be responsible for ensuring that all customers receive the highest level of service by answering inquiries and resolving issues primarily through email and chat.

Your primary focus will be on attending to all relevant mails in a timely manner, performing back office tasks to complete customer concerns and requests with attention to detail and efficiency. You will also collaborate and work effectively with other team members to achieve the best results for all customer-related requests.

Company Overview:

Thurston Software Solutions, Inc. is a dynamic and growing company that values innovation and customer satisfaction. Our mission is to provide cutting-edge software solutions that meet the needs of our clients.

Required Skills and Qualifications:

  • Bachelor's/College Degree
  • Excellent written and oral communication skills
  • Good comprehension and listening skills
  • Able to multi-task and prioritize tasks efficiently
  • Knowledgeable about MS Office
  • Conversational and persistent with high enthusiasm level
  • Able to work in a graveyard shift and onsite at San Juan City

Benefits:

We offer a comprehensive benefits package that includes competitive compensation, opportunities for professional growth and development, and a collaborative work environment.

Others:

This role requires a strong commitment to customer satisfaction and a willingness to learn and adapt to new technologies and processes.



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