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Security Operations Manager

2 weeks ago

Manila, National Capital Region, Philippines SM Retail, Inc. - Corporate Full time
Job Summary:

The Security Supervisor plays a pivotal role in ensuring the safety and security of SM Retail, Inc. - Corporate's retail affiliates and joint venture stores.

Reporting to the Customer Relation Services Manager/Division, this individual is responsible for supervising security guards and implementing company standards.

  • Key Responsibilities:
  • Implement directives from the Customer Relation Services Manager/Division
  • E nsure proper manning of security guards
  • Conduct random inspections and supervise clearing activities
  • Monitor suspicious customers, employees, and contractors
  • Respond to emergency programs in stores

Additional Responsibilities:

  • Supervise CCTV operations to ensure functionality and identify vulnerabilities
  • Investigate incidents, provide timely reports, and maintain data accuracy
  • Assist in drills and simulations, monitor staff time records, and recommend disciplinary measures
  • Act as custodian of Petty Cash Fund and perform other tasks as instructed
Requirements:
  • Bachelor's Degree or equivalent
  • At least 2 years of work experience in a Security Supervisory role
  • Certification in Basic Occupational Safety & Health (SO 2)
  • Knowledge of latest trends in Physical Security and Guard Force Supervision
  • Strong network with government security forces
  • Proficient in MS Office