Supplement Specialist

Job Overview:

We're seeking an experienced Amazon Case Manager with a strong background in the supplements space.

This role requires owning backend troubleshooting across Seller Central — submitting and managing cases, escalating issues, and ensuring ASINs remain live, optimized, and compliant.

• Owning case submissions in Amazon Seller Central related to listing suspensions, policy violations, FBA issues, and other backend challenges.
• Acting as the go-to expert for backend resolution — ensuring swift reinstatement of listings and minimizing downtime.
• Maintaining organized case history, tracking response timelines, and following through on escalations.
• Collaborating cross-functionally with operations and marketing to ensure all listings meet Amazon's compliance requirements.
• Supporting day-to-day brand operations including listing audits, logistics coordination, and customer experience — with special attention to supplement-specific regulations.

• 2+ years of experience managing Seller Central backend issues — ideally within the supplement, wellness, or health category.
• Demonstrated success resolving complex cases, reinstating ASINs, and navigating Amazon's internal processes.
• Strong knowledge of supplement regulations, compliant claims language, and Amazon's restricted products policy.
• Highly detail-oriented with excellent written communication and follow-through skills.