Quality Excellence Leader

7 days ago


Manila, National Capital Region, Philippines R2 Group of Exclusive Brands Full time
About Us

R2 Group of Exclusive Brands is committed to delivering exceptional customer experiences and driving business growth through quality excellence.

We are currently seeking a highly skilled Senior Customer Service Manager to join our leadership team. The ideal candidate will have a proven track record of improving customer satisfaction and loyalty strong leadership and strategic planning skills excellent communication collaboration and problem-solving skills ability to analyze complex data and make informed decisions.

Key Responsibilities
  1. Develop and implement comprehensive quality and customer experience strategies aligned with business objectives
  2. Lead cross-functional teams to design implement and monitor processes that enhance customer satisfaction and loyalty
  3. Analyze customer feedback market trends and industry benchmarks to identify areas for improvement
  4. Collaborate with departments to develop and implement quality standards policies and procedures
  5. Drive continuous improvement initiatives to achieve quality and customer experience excellence
  6. Establish and manage key performance indicators (KPIs) to measure quality and customer experience performance
  7. Foster a customer-centric culture across the organization
  8. Develop and manage budgets related to quality and customer experience initiatives


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