Quality Excellence Leader
7 days ago
R2 Group of Exclusive Brands is committed to delivering exceptional customer experiences and driving business growth through quality excellence.
We are currently seeking a highly skilled Senior Customer Service Manager to join our leadership team. The ideal candidate will have a proven track record of improving customer satisfaction and loyalty strong leadership and strategic planning skills excellent communication collaboration and problem-solving skills ability to analyze complex data and make informed decisions.
Key Responsibilities- Develop and implement comprehensive quality and customer experience strategies aligned with business objectives
- Lead cross-functional teams to design implement and monitor processes that enhance customer satisfaction and loyalty
- Analyze customer feedback market trends and industry benchmarks to identify areas for improvement
- Collaborate with departments to develop and implement quality standards policies and procedures
- Drive continuous improvement initiatives to achieve quality and customer experience excellence
- Establish and manage key performance indicators (KPIs) to measure quality and customer experience performance
- Foster a customer-centric culture across the organization
- Develop and manage budgets related to quality and customer experience initiatives
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Quality Excellence Leader
7 days ago
Manila, National Capital Region, Philippines Omega Healthcare Management Services Inc. Full timeRole SummaryOmega Healthcare Management Services Inc. is seeking an experienced Quality Excellence Leader to lead our Quality & Process Improvement teams. The successful candidate will possess excellent leadership and communication skills, with a focus on driving quality improvement initiatives across the organization.About the Role:Foster a culture of...
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Delivery Excellence Leader
2 days ago
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Delivery Excellence Leader
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Operational Excellence Leader
4 days ago
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Operations Excellence Leader
2 days ago
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Quality Control Specialist Leader
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Operational Excellence Leader
4 days ago
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Service Delivery Excellence Leader
7 days ago
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Customer Service Excellence Leader
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Process Excellence Leader
20 hours ago
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Quality Assurance Expertise Leader
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Systems Excellence Leader
2 days ago
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Global Component Quality Leader
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Manila, National Capital Region, Philippines Dexcom Full timeAbout DexcomDexcom is a global leader in continuous glucose monitoring (CGM), driven by a passion to improve human health. With over 25 years of innovation, we've pioneered an industry and empowered millions of people to take control of their health. Our journey has just begun, as we expand our vision beyond diabetes to address important health...
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Quality Excellence Manager
1 week ago
Manila, National Capital Region, Philippines ING Hubs Philippines Full timeJob Description">Company Overview">ING Hubs Philippines is a leading provider of financial services, committed to excellence in all aspects of our operations. We strive to deliver exceptional quality and process excellence to our customers and stakeholders.
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Manila, National Capital Region, Philippines Fibercom Telecom Phils., Inc. Full timeAbout Fibercom Telecom Phils., Inc.Fibercom Telecom Phils., Inc. is a leading telecommunications company committed to delivering high-quality services to its customers. We are seeking a highly skilled Quality Assurance Officer to join our team and contribute to our mission of excellence.Job SummaryThe Quality Assurance Officer will be responsible for...
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Organizational Excellence Leader
7 days ago
Manila, National Capital Region, Philippines All Asian Countertrade, Inc. Full timeAACI's Visionary HR RoleWe are seeking a pioneering Human Resources Manager to lead our team in guiding our people strategy, fostering a culture of continuous improvement, and embodying our values of innovation and excellence.This pivotal role will play a critical part in shaping AACI's future by crafting and executing a cohesive workforce strategy that...
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Performance Excellence Specialist
7 days ago
Manila, National Capital Region, Philippines TRANSCOSMOS ASIA PHILIPPINES, INC. Full timeJob Title: Performance Excellence SpecialistJob Summary: We are seeking an experienced Performance Excellence Specialist to join our team and drive business results through quality improvement initiatives.Key Responsibilities:Design and implement quality improvement programs.Develop and maintain key performance indicators (KPIs) and reporting...
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Quality and Process Excellence Expert
2 weeks ago
Manila, National Capital Region, Philippines ING Full timeQuality:Responsible for leading the end-to-end establishment and administration of the quality management framework anchored to drive operational excellence and service satisfaction of its customers and stakeholders.Main Tasks / Important Responsibilities and Results:Develop, implement, and maintain the Quality Management Framework to ensure compliance with...