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Operations Director

1 week ago

Manila, National Capital Region, Philippines IBEX Global Solutions (Philippines) Inc. Full time
About the Job

The Senior Operations Manager is responsible for managing team leaders and their representatives to provide quality services that meet client performance and quality needs while supporting organizational goals and corporate policies. This role ensures optimum productivity and service level goals are maintained at all times.

The ideal candidate will maintain an excellent working relationship with clients while continuously striving to improve the overall service provided.

Requirements:
  1. A bachelor's degree or equivalent work experience is required.
  2. At least 4 years of experience in the related field.
  3. At least 2 years of experience as a Senior Operations Manager for an inbound sales/CSAT driven financial account.
Key Skills:
  1. Excellent communication skills.
  2. Good leadership and interpersonal skills.
  3. Excellent analytical skills.
  4. Effective organizational and time management skills.
About Us

IBEX Global Solutions (Philippines) Inc. is committed to providing quality services to its clients.