System Operations Manager

7 days ago

Manila, National Capital Region, Philippines beBeeFireAlarm Full time ₱400,000 - ₱600,000
Job Title: Fire Alarm System Expert

We are seeking a seasoned professional to manage our Service Department efficiently.

The ideal candidate will oversee daily operations, ensure seamless communication with customers, schedule service calls, and coordinate technicians.

This role requires strong technical expertise in fire alarm systems, enabling accurate issue diagnosis and effective resolution planning.

Key Responsibilities:
  • Manage incoming service calls.
  • Respond to off-hours answering service inquiries.
  • Schedule service appointments and dispatch technicians.
  • Communicate with customers via email and phone, addressing concerns and service needs.
  • Provide timely notifications and updates to customers.
  • Assess fire alarm system issues remotely and determine appropriate action.
  • Determine whether to dispatch a technician or offer troubleshooting guidance.
  • Maintain service records and ensure compliance with industry standards.
Required Skills:
  • Minimum 1 year of hands-on experience with fire alarm systems.
  • Ability to diagnose fire alarm issues over the phone and recommend the best course of action.
  • Strong verbal and written skills for effective customer interactions.
  • Ability to manage schedules, prioritize tasks, and coordinate with technicians efficiently.
  • Quick decision-making skills to determine service requirements.
  • Experience using scheduling and service management software.
Preferred Qualifications:
  • Certifications in fire alarm systems or related fields.
  • Previous experience managing a service department or team.
  • Familiarity with industry regulations and compliance standards.

A successful candidate will possess excellent problem-solving skills, be able to work independently, and have a strong commitment to delivering exceptional customer service.

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