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Customer Relationship Associate

1 week ago

Paranaque City, Calabarzon, Philippines Hunter's Hub Inc. Full time
About the Role

We are looking for a Customer Relationship Associate to join our team at Hunter's Hub Inc.

The successful candidate will be responsible for assisting potential applicants, ensuring sales targets are achieved, and conducting field credit investigations. They will also monitor first installment payments, encourage customers to settle delayed payments, and conduct customer KYC and authentication of valid IDs.

The ideal candidate will have excellent communication skills, be able to build strong relationships with dealers, and provide good servicing to concerned parties. They should also be able to assist customers with 2W applications and loan-related inquiries.

  • Assist Walk-in/Scheduled potential applicants
  • Ensure that given sales targets are achieved.
  • Conduct Field Credit Investigation and provide results within prescribed standards
  • Monitoring first three installment payments of customers.
  • Encourage customers to settle in cases of delayed payments through SMS, Calls, or courtesy visits.
  • Conduct customer KYC, authentication of customer valid IDs, signature verification, contract signing, and briefing during MotorsikLOAN releasing.
  • Ensure complete submission of loan documents and dealer documents subject for booking within the day or at least the following day free of deficiencies.
  • Timely submission of loan folder (loan documents & dealer documents) for safe keeping arranged on set standards to SBF Head office or SMU after booking.
  • Updates the dealers on the status of the loan applications that were endorsed to SBF from time to time.
  • Conducts customer's briefing during unit release and loan documents signing.
  • Builds and maintains good business relationships with the handled dealers.
  • Provide good servicing to the concerned parties.
  • Customer - assist with their 2W applications and loan-related inquiries.
  • Dealer Partner - provide progressive status on the endorsed MotorsikLOAN applications.