Accounts Receivable Senior Coordinator Lead

6 days ago


Manila, National Capital Region, Philippines Vertiv Full time
Job Description

Brief Job Overview:

This role will oversee the daily collection activities for a group of key accounts, managing Statement of Accounts and Invoices submissions. The ideal candidate will be proactive in resolving customer disputes, knowledgeable of customer orders, and proficient in process improvement projects to prevent recurring issues.

Responsibilities:
  • Monitor assigned portfolios daily to identify overdue invoices and reach out to customers regarding these invoices.
  • Timely submit all customer-specific documentation requirements to secure payment.
  • Encourage timely customer payments by sending statements and developing professional relationships with AP teams.
  • Research disputes/short payments/credits brought to attention by cash application teams or customers.
  • Act upon dispute resolutions by reaching out to order management, sales reps, or tax teams.
  • Escalate unresolved disputes by following up with senior collectors or leadership.
  • Update account/invoice status and collection efforts in the collection tool daily.
  • Work cooperatively with cash application teams to resolve/properly apply unapplied cash.
Requirements:
  • University studies.
  • 1-2 years Customer Service and 2-3 years BtoB Collections/Accounts Receivable experience.
  • Effective communication and interpersonal skills.
  • Assertive and confident.
  • Positive attitude and focus on customer service.
  • Highly organized, detail-oriented, committed to delivering results, meeting multiple deadlines, and able to work under pressure.


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