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Phone Support Specialist

2 weeks ago

Pasig, National Capital Region, Philippines Neksjob Philippines Full time

We are seeking a skilled Phone Support Specialist to join our team at Neksjob Philippines. As a key member of our call center, you will be responsible for providing exceptional phone support to our customers, addressing their concerns and resolving their issues in a timely and professional manner.

The ideal candidate will have excellent communication skills, both written and verbal, and the ability to work effectively in a fast-paced environment. You will be expected to provide top-notch service to our customers, ensuring their satisfaction and loyalty to our company.

To succeed in this role, you will need to possess strong problem-solving skills, attention to detail, and the ability to multitask with ease. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

Job Description:

As a Phone Support Specialist, your primary responsibility will be to handle customer calls, emails, and chats in a professional and courteous manner. This will include responding to customer inquiries, resolving issues, and providing product information and making recommendations to customers.

Requirements:

  • High school diploma or equivalent required; degree in communications or related field preferred
  • At least 1 year of customer service experience; healthcare call center experience an asset
  • Excellent communication and interpersonal skills
  • Ability to work in a fast-paced environment and adapt to changing priorities

Why Choose Neksjob Philippines?

We offer a competitive salary and benefits package, including comprehensive health insurance, paid time off, and opportunities for career advancement. If you are a dedicated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.