Phone Support Specialist

6 days ago


Pasig, National Capital Region, Philippines Metacom Full time

Metacom is seeking a dedicated Phone Support Specialist to join our team. As a Sales and Service Associate, you will be responsible for delivering exceptional customer service and support to our clients.

Key Responsibilities

Your key responsibilities will include:

  • Checking mail, fax, and internet mail to provide customer assistance
  • Managing computer/on-line guidelines for responding to customer queries
  • Communicating with customers on the phone or using written correspondence to address concerns
  • Resolving customer issues on the first call/contact whenever possible without transferring the caller
Our Company Culture

We pride ourselves on being a dynamic and supportive work environment, where our employees can grow and develop their skills while making a real difference in the lives of our customers. We offer a comprehensive compensation package, including benefits such as health insurance, retirement savings plan, and paid time off.



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