Vehicle Systems Specialist

7 days ago

Rizal, Philippines beBeeAutomotive Full time ₱4,500 - ₱7,000

Are you a skilled automotive professional seeking a new challenge? Look no further As a Vehicle Technical Assistance Agent, you will provide expert support to dealer automotive technicians, helping them diagnose and resolve complex technical issues related to vehicle performance and repairs.

Key Responsibilities
  • Technical Support: Assist customers and technicians in diagnosing and resolving vehicle technical issues via phone, email, or chat.
  • Problem Resolution: Analyze reported problems, identify root causes, and provide clear, actionable solutions.
  • Documentation: Maintain accurate records of customer interactions, technical issues, and resolutions using the company's CRM system.
  • Collaboration: Work closely with engineering and product teams to relay customer feedback and contribute to product improvements.
  • Training: Stay updated on the latest vehicle technologies and repair techniques through continuous learning and training.
  • Quality Assurance: Ensure that all provided solutions meet company standards and contribute to overall customer satisfaction.

Required Skills and Qualifications:

  • Education: 2-4 year Automotive Technology program (certificate or degree) preferred, or equivalent job experience.
  • Certifications: State or ASE Certified.
  • Experience: Minimum 2 years of hands-on experience as an Automotive Technician (dealership preferred, but independent repair facilities are acceptable). Previous experience in customer service, or related fields is also preferred, but not required.
  • Technical Skills: Expert understanding of vehicle systems, diagnostics, and repair processes. Extensive experience with electric vehicle, infotainment, and hybrid technologies are a plus.
  • Communication Skills: Excellent verbal and written communication abilities, with a focus on clear and empathetic customer interactions.
  • Problem-Solving: Ability to think critically and provide effective solutions under pressure.
  • Computer Skills: Proficiency in CRM software, Microsoft Office Suite, and/or other relevant applications.
  • Customer Service Orientation: Commitment to delivering exceptional service and maintaining positive customer relationships.

Benefits include a collaborative work environment, flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We prioritize fostering an inclusive environment where everyone can thrive.

Job Requirements
  • Mid-Senior level.
  • Full-time position.
  • Manufacturing and Customer Service field.
  • Consumer Services industry.

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