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Corporate Travel Account Lead

1 week ago


Pasig, National Capital Region, Philippines WNS Full time
Job Function

This Customer Service role involves leading business reviews with clients, presenting key performance insights and improvement strategies. The ideal candidate will have strong analytical and problem-solving skills with a data-driven approach.

Required Skills and Qualifications
  • Expertise in structuring teams using Departmental Procedures (DP), Standard Operating Procedures (SOP), and process flows.
  • Skilled in quality tools, conducting Root Cause Analysis (RCA) for recurring issues, and implementing effective action plans.
  • Strong data analysis skills in Excel, capable of identifying root causes and driving corrective actions based on insights.

About the Job

This is a mid-senior level position that requires full-time employment. The ideal candidate will have experience in travel operations, particularly in fare pricing, quality management, and process optimization.