Performance Enhancement Expert

2 days ago

Bacolod City, Western Visayas, Philippines beBeeCustomerService Full time ₱900,000 - ₱1,200,000

Quality assurance is key to providing exceptional customer experiences. We are seeking a Quality Assurance Specialist to join our team.

Key Responsibilities:

  • Evaluate and analyze customer interactions to improve customer experience and satisfaction scores.
  • Review and evaluate operational procedures, including Customer Service interactions from all communication channels, service requests, refund processing, Transponder fulfillment, outgoing correspondence, and future quality review implementations.
  • Facilitate periodic calibration sessions with the Customer Service department and all other areas of operations to ensure consistency in the evaluation process.
  • Assist with the data and analysis of quality reports in conformance with agreed-upon formats, including developing reports when necessary.
  • Perform special projects as required, such as assisting with the development, research, and delivery of new training or other necessary duties.

Requirements:

  • High school diploma or equivalent
  • 6 months or more of customer service and call center experience
  • Understanding, interpreting, and manipulating data for reporting

What You Can Expect:

  • Supportive of your career and professional development
  • An inclusive culture and community-minded organization where giving back is encouraged
  • A global team of curious lifelong learners guided by our company values
  • Ask us about our paid time off (PTO) and wellness and healthcare benefits
  • And yes... a great compensation package and performance bonus opportunities

About Us:

We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.

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