Operations Supervisor

2 days ago


Pasay, National Capital Region, Philippines Tasq Staffing Solutions Full time

About the Role:

We are seeking an Operations Supervisor to join our team at Tasq Staffing Solutions. In this role, you will be responsible for leading a team of Workforce Management Analysts and generating forecasts at various intervals.

Key Responsibilities:

  • Lead a team of WFM Analysts in creating and maintaining staffing models and resource plans
  • Generate long-range and short-term forecasts at daily and weekly levels
  • Create accurate schedules to balance service goals and staff preferences

Requirements:

  • 2+ years of experience in Workforce Management in a contact center environment
  • Strong analytical skills and ability to work with data-driven approaches
  • Experience with forecasting and scheduling tools such as Blue Pumpkin/Impact 360 or Aspect eWFM
  • Ability to work directly with onshore client teams and communicate effectively


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