Senior Call Center Operations Manager

Responsibilities:-Supervise and manage call center operations to meet performance targets and KPIs.-Develop and implement strategies to improve customer experience and service efficiency.-Recruit, train, and mentor call center staff, including team leaders and agents.-Monitor call center metrics (e.g., response time, resolution rate, customer satisfaction)...

DAY SHIFT DAY SHIFT DAY SHIFT MONDAYS TO FRIDAYS; 8:00 AM - 5:00 PMQUALIFICATIONSEducation and ExperienceBachelor's degree in business administration, Management, or related field. Advanced degree preferred.Minimum of 5 years of progressive experience in call center management, with at least 3 years in a senior leadership role.Proven track record of managing...

I. JOB SUMMARYWe are seeking an experienced, results-driven Call Centre Manager to lead and develop our multi-channel contact centre operations across Health, Motor, Travel, Personal Accident, and other non-life insurance pillars. The successful candidate will oversee three teams—Sales, Renewals, and Inbound Support— comprising approximately 20 to 25...

About WHR Global ConsultingWHR Global Consulting is a leading consulting firm that specializes in contact center operations. We are seeking an experienced and results-driven Call Center Manager to lead and develop our multi-channel contact centre operations across various business lines.

Your day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requestsEnsuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a friendly, confident and knowledgeable mannerWhat are...

Technical Skills:Proficiency in call center management software and reporting tools is essential for this role.A strong understanding of CRM systems and their application in call center operations is required.Advanced Excel skills for data analysis and reporting are also necessary.

Call Center Agent - With / Without Experience - Alabang Site - 18k Your day-to-day in a nutshell:Managing incoming customer calls and emails Addressing customer questions, concerns, and service requestsEnsuring efficient and accurate resolution of customer issues Leveraging client-specific tools and software to track and manage customer interactions...

Your day-to-day in a nutshell:Answering incoming calls from customersResolving customer inquiries/requestsEnsuring customer requests are handled in an appropriate and timely mannerUtilizing various client-based tools and applications for customer management and servicingProviding cutting-edge service in a friendly, confident and knowledgeable mannerWhat are...

Call Center Agent - With / Without Experience - Alabang Site - 18k Your day-to-day in a nutshell:Managing incoming customer calls and emails Addressing customer questions, concerns, and service requestsEnsuring efficient and accurate resolution of customer issues Leveraging client-specific tools and software to track and manage customer interactions...

About the RoleThis position involves handling inbound calls from customers, resolving their queries, and providing assistance as needed.ResponsibilitiesHandle customer calls in a timely and efficient manner.Address customer complaints and concerns in a professional and empathetic way.Use various tools and software to manage customer relationships and track...

Job Description:We are looking for a Customer Service Representative to join our team in Alabang. The ideal candidate will be responsible for handling customer inquiries, processing orders, and providing accurate information about our products and services. This role requires excellent communication skills and strong problem-solving...

Job DescriptionThe duties and responsibilities of this position consist of, but are not limited to, the following:With a focus on quality and efficiency, executes one or more of the following tasks in accordance with office and company policies and standard operating procedures (SOPs): creating orders, activating shipments, building loads, assigning loads,...

Business PartnershipAs a Workforce Scheduling and Forecasting Specialist, you will work closely with business stakeholders to develop and implement workforce scheduling strategies that meet business objectives. Your responsibilities will include analyzing and validating forecasted volume to build staffing/scheduling plans, developing queue and overhead...

About the RoleWe are looking for an experienced Contact Center Operations Manager to lead our contact center operations. The successful candidate will be responsible for building and maintaining high-performing teams through effective leadership, coaching, and development. This role demands a strong focus on target achievement, customer satisfaction, and...

Duties/Responsibilities:Responsibility Includes responding to incoming calls from the customers, answering questions and inquiries, troubleshooting problems, providing information and handling complaints regarding the organization's products or services.Qualifications:College GraduateWithout Experience orWith minimum 6 months Customer Facing Experience With...

TASQ is looking for call center agents in Alabang. The screening interview will be done over the phone.Qualifications:Candidate must have at least 1 year BPO experience with excellent communication skillsEducational attainment: Must have completed at least 2nd yr in collegeMust be willing to work onsite (ALA) and be amenable to shifting schedulesMust be able...

About the RoleWe are looking for a talented Phone Support Specialist to join our team. As a key member of our customer service team, you will be responsible for handling customer inquiries, processing orders, and providing product and service information.Requirements:HS/SHS Graduate or 2-year college completion and aboveEffective communication and...

What We're Looking ForWe are seeking a candidate with excellent analytical and communication skills, as well as a proven track record of improving quality metrics. The ideal candidate will have experience working in a call center environment and knowledge of quality assurance principles.

Responsible for engaging with customers to promote and sell beauty products and related services. They provide information about the latest beauty trends, answer customer inquiries, handle objections, and guide customers through product selections to drive sales.Requirements-Must have 6 months of Sales or call center experience (beauty industry...

TASQ is looking for English-speaking call center agents who are willing to work on site in Alabang. Please add your picture to your resume.Screening interviews are done over the phone. Please keep your line open.Qualifications:*At least 18 Months BPO Experience ; Completed 2 Years in College; Excellent Communications Skills*Must be able to start on February...