Community Development Specialist
2 weeks ago
We are seeking a skilled Community Planning Supervisor to join our team at Stotsenberg Leisure Park and Hotel Corporation. As a key member of our operations team, you will be responsible for developing and implementing community strategies that foster a positive, engaged, and thriving community for our brand.
Main Responsibilities:
- Community Strategy Development: Develop and implement standard operating procedures (SOPs) for community processes and management rules, defining the user journey, guidance, and interaction mechanisms to drive engagement.
- User Engagement: Design and execute user activities, themes, and interactive strategies to foster community interaction, manage content and comments effectively to ensure a positive community environment.
- Community Management: Provide answers and relevant content to maintain an active, accountable community, offer concierge-like services and develop fun, personalized IP personas to engage users.
- Team Supervision & Leadership: Recruit, cultivate, and manage Key Opinion Leaders (KOLs) and community managers, set goals and manage performance, ensuring continuous team improvement.
- Account & Relationship Management: Handle data, account, and relationship management within the community.
Required Skills & Qualifications:
- Experience: At least 3 years in community management or a similar role, preferably in customer-focused industries.
- Communication Skills: Strong verbal and written communication skills with the ability to engage diverse users.
- Interpersonal Skills: Empathy, conflict resolution, and relationship-building abilities.
- Project Management: Ability to manage projects, set priorities, and meet performance targets.
- Technical Skills: Familiarity with community management platforms, social media tools, and basic data analysis.
- Creativity & Innovation: Ability to design engaging content and build unique IP personas.
- Leadership: Experience in team management, including goal-setting and performance evaluation.
- Adaptability & Problem-Solving: Ability to respond to changing needs and proactively solve problems.
- Customer Focus: Deep understanding of user needs, with a commitment to creating a positive community experience.
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