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1 week ago
We are looking for a skilled Operational Efficiency Specialist to join our team. In this role, you will be responsible for managing call volume, daily attendance, and program break schedules to optimize agent allocation.
You will assist in setting metrics and targets for service excellence and monitor agent status in real-time, ensuring optimal staffing levels for inbound operations.
Evaluate adherence and initiate immediate improvements. Conduct real-time discussions with stakeholders to address operational needs.
Generate and process schedule adherence reports, implementing contingency plans as required.
Collaborate with the operations team to analyze and enhance delivery processes.
Contribute ideas for process and service improvement planning.
Utilize trends and reports to forecast requirements.
Support projects and additional duties as assigned.
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- Bachelor's degree in related field">
- Minimum 1-2 years of experience as Operational Efficiency Specialist in BPO industry">
- Knowledge of Automatic Call Distribution (ACD), forecasting, and scheduling">
- Strong analytical and problem-solving skills">
- Excellent communication and interpersonal skills">
Our company is a global contact center solutions provider that delivers exceptional customer care to brands worldwide.
">We offer tailored omnichannel solutions for various industries, including technical support, customer care, e-commerce, retail, RMA management, B2B/B2C sales, sales support, membership services, travel services, and more.
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Real Estate Business Developer
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Pasig, National Capital Region, Philippines beBeeAsset Full time ₱3,000,000 - ₱4,000,000Real Estate Asset Management OpportunityWe are seeking a detail-oriented and highly organized professional to fill the role of Real Estate Asset Management Analyst.The successful candidate will be responsible for providing support in the areas of asset management, financial analysis, and portfolio monitoring. This includes preparing annual business plans,...