Global Customer Service Ambassador

1 week ago

Pagadian, Zamboanga Peninsula, Philippines beBeeCustomer Full time $40,000 - $100,000

Job Overview:

MCI specializes in delivering tailored solutions to meet the diverse needs of clients. We are committed to excellence and innovation, making us a trusted partner in the industry.

We are hiring bilingual customer service representatives to join our growing team and support inbound customer service, help desk, and back-office operations for both commercial clients and public sector programs.

Responsibilities Include:

  • Handling inbound and outbound calls in a courteous and professional manner
  • Resolving customer issues with first-call resolution strategies
  • Researching and coordinating with internal departments to resolve inquiries
  • Accurately documenting customer interactions and claims in CRM systems
  • Using internal knowledge bases and training to answer questions confidently
  • Following all required scripts, policies, and confidentiality protocols
  • Escalating complex issues to supervisors when needed
  • Staying current on program updates through training and team meetings
  • Meeting all attendance and schedule requirements

Required Skills and Qualifications:

  • Must be 18 years or older
  • High school diploma or equivalent
  • Excellent written and verbal communication skills
  • Ability to type 20+ words per minute
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook, PowerPoint)
  • Familiarity with Windows operating systems
  • Reliable and punctual with strong time management skills
  • Strong problem-solving, conflict resolution, and customer service skills
  • Able to multitask, stay focused, and work independently
  • Team-oriented with a positive, customer-first mindset
  • Comfortable in a fast-paced, dynamic environment

Benefits:

  • HMO plus dependent and dental coverage
  • Free meal during training
  • Career growth and learning
  • Allowances (rice, clothing, laundry, meal)
  • Performance and loyalty bonuses
  • Frequent disinfection and fogging of workplace
  • Opportunities for growth and promotion
  • Employee shuttle services
  • Company retreats and off-site events
  • Plus, more in-office rewards, raffles, recognition gifts, and treats

Others:

This job operates in a professional office environment. The employee will be largely sedentary and will be required to sit/stand for long periods while using a computer and telephone headset.

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