Process and Controls Manager

2 days ago


Makati City, National Capital Region, Philippines Quess Philippines Corp. Full time
Job Description

Quess Philippines Corp. is seeking a highly skilled Process and Controls Manager to join our team. As a key member of our organization, you will be responsible for driving process documentation and process improvements across the Bank to create a culture of operational excellence.

Key Responsibilities
  • Evaluate existing business processes to identify areas for improvement
  • Create documentation outlining key process improvements and manage cross-functional staff for implementation
  • Conduct ongoing analyses to ensure process effectiveness and efficiency
  • Update department procedures and policies to reflect changes in the business environment
  • Develop and implement processes that integrate customer insights and feedback
  • Drive the provision of effective process documentation training and competence schemes
  • Identify and implement business process improvements to prevent recurrence of issues
  • Review process changes resulting from product and service developments
  • Perform end-to-end review, reengineering, and streamlining of key service delivery processes
Accountabilities
  • Strategy Development and Implementation: Participate in key process improvement projects, develop roadmaps for comprehensive reevaluation and documentation of acquisition and service processes, and lead the management of change through continuous improvement
  • Change Management: Proactively identify and provide solutions for process risks and issues, deliver high-quality output in a timely manner, and ensure quality delivery by vendors
  • Reporting: Ensure timely and accurate preparation of functional reports, package and present progress, next steps, and challenges, and leverage central function support teams to implement processes


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