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Enterprise Application Technical Specialist

1 week ago

Manila, National Capital Region, Philippines OOCL Philippines, Inc. Full time

**Job Overview:**

We are seeking a highly skilled Enterprise Application Technical Specialist to join our team at OOCL Philippines, Inc.

The ideal candidate will possess a Bachelor's Degree in any field and have excellent communication skills.

  • This role requires the ability to work on 3 different time shifts on a rotational basis.
  • You will be providing 1st Level support for all OOCL shipping related systems through various channels.
  • Collaboration with support teams is crucial in locating root causes of technical issues.

**Key Responsibilities:

Monitor implementation effectiveness and usage; identify areas of improvement in business processes.

Evaluate system-related issues from usage issues.

Work closely with support teams to ensure solutions are thoroughly tested prior to production cutover.

Provide support through email, support portals, chat, and phone calls.

**Requirements:**

  • Bachelor's Degree in any field.
  • Spoken language(s): English.
  • Willingness to work 5-day weeks on shifts.