Senior Billing Operations Specialist

4 days ago


Manila, National Capital Region, Philippines Masergy Philippines Inc. Full time

At Masergy Philippines Inc., we are seeking a skilled Senior Billing Operations Specialist to join our team. As a key member of our billing department, you will play a vital role in ensuring seamless customer experiences.

Key Responsibilities:

  1. Review and process recurring and one-time charges in the billing system, guaranteeing accuracy and efficiency.
  2. Analyze customer contracts to determine terms and conditions, maintaining high levels of billing precision.
  3. Perform thorough monthly billing audits prior to invoice production, identifying potential issues.
  4. Cultivate excellent communication skills to interact with customers via telephone, email, or video meeting, resolving a variety of inquiries and issues.
  5. Navigate through multiple internal systems to retrieve relevant information for resolving complex billing disputes.
  6. Correct errors and discrepancies within the billing system, ensuring swift resolution.
  7. Maintain composure in fast-paced, high-pressure environments while managing and diffusing angry or upset customers.

We expect all employees to adhere to our Operating Principles, prioritizing exceptional customer experiences and embracing our game-changing technology, products, and services.

To succeed in this role, you will require at least 1 year of relevant work experience in billing and/or collection, as well as excellent communication skills and an ability to work night shifts.


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