Senior Operations Manager

7 days ago


Ayala Alabang, National Capital Region, Philippines RSD Human Resources Management Consultancy Full time

Job Summary:

We are seeking an experienced Senior Operations Manager to lead our BPO team. The successful candidate will be responsible for managing a team of representatives, driving overall performance, and delivering results as per Service Level Agreement targets/timelines.

About the Role:

The ideal candidate will have experience in process improvement, team management, and customer service. Key responsibilities include:

  • Manage a team of executives and ensure highest level of performance delivery with standard quality is met
  • Conduct one-on-one reviews/coaching, feedback, and counseling with the executives on techniques and methodologies
  • Maintain quality standards and deliver on accuracy/compliance targets
  • Monitor transactions on an ongoing basis and take corrective steps whenever necessary
  • Work cross-functionally with other departments within the client organization to identify obstacles in quality and streamline processes

What We Offer:

RSD Human Resources Management Consultancy offers a competitive salary and benefits package, including opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.



  • Ayala Alabang, National Capital Region, Philippines ASCOF Construction Inc. Full time

    ASCOF Construction Inc. is looking for a Senior Engineering Operations Manager to oversee engineering operations and ensure successful project execution. The successful candidate will have a bachelor's degree in any engineering field and proven experience as an engineering manager.Responsibilities:Develop operational strategies and policiesManage project...


  • Ayala Alabang, National Capital Region, Philippines Integrated Office Solutions Full time

    As a Senior Financial Operations Manager at Integrated Office Solutions, you will be responsible for overseeing the company's financial operations, ensuring seamless management of the general ledger, financial and statutory reporting, accounts receivable and payable, bank reconciliations, fixed assets, payroll, and financial reporting for projects and...


  • Ayala Alabang, National Capital Region, Philippines PRIVATE ADVERTISER Full time

    Company Overview:PRIVATE ADVERTISER is a leading digital general insurance platform in South East Asia. We are seeking an experienced Senior Call Center Operations Manager to lead our call center team.


  • Ayala Alabang, National Capital Region, Philippines Coforge Full time

    About the Role:Coforge is a leading IT services and consulting company seeking a Senior Sales Manager to join our team.The ideal candidate will have 6-8 years of overall work experience, with at least 2 years in a Supervisory or equivalent role specializing in Solid Sales or Sales Travel programs for a BPO.The Senior Sales Manager will be responsible for...


  • Ayala Alabang, National Capital Region, Philippines ALOG & Company, Inc. Full time

    Job DescriptionWe are seeking a highly skilled and experienced Senior Financial Manager to lead our accounting team. This role will oversee day-to-day accounting operations, ensuring accuracy and compliance in financial reporting.The ideal candidate will have a Bachelor's degree in Accounting or Finance and at least 7 years of experience in accounting, with...


  • Ayala Alabang, National Capital Region, Philippines Cooper's Coffee Haus Full time

    Cooper's Coffee Haus is a specialty coffee shop dedicated to making every moment worthwhile. As the chosen candidate, you will oversee service operations on the premises, upholding the highest standards of hospitality, organization, customer satisfaction, and operational management.This role involves managing daily restaurant operations, creating innovative...


  • Ayala Alabang, National Capital Region, Philippines Genpact Full time

    Key ResponsibilitiesCreate a roadmap for driving lean digital transformation and process improvement for client's core and enterprise operations.Assess operations from the lens of digital, analytics, and process re-engineering/re-imagination.Lead digital-led transformation projects and individually complete 2-3 high-impact projects per year.Program manage...


  • Ayala Alabang, National Capital Region, Philippines Superior BT Holdings Inc Full time

    Job Title: HR ManagerDescription: We are seeking an experienced HR Manager to lead our people operations. The successful candidate will oversee end-to-end recruitment, timekeeping, payroll, employee relations, compensation analysis, performance management, and training initiatives.Responsibilities:- Develop and implement HR strategies- Collaborate with...


  • Ayala Alabang, National Capital Region, Philippines UnitedHealth Group Full time

    The Senior IT Operations Coordinator will play a critical role in supporting the delivery of high-quality services to our clients. Key responsibilities include analyzing request queues to establish fulfillment approaches, completing service requests in a timely manner, and collaborating with business and IT teams to ensure seamless communication and...


  • Ayala Alabang, National Capital Region, Philippines Fourlane, Inc. Full time

    We are seeking a Senior Quality Assurance Manager to support our Contact Center Quality team.The ideal candidate will have a proven track record in managing quality processes and teams, with a strong focus on customer experience.Key Responsibilities:Evaluate and manage levels of staff effectiveness by partnering with operations to create improvement action...


  • Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full time

    Hunter's Hub, Inc. is a dynamic company that requires a skilled Senior Infrastructure Specialist to manage our Wintel and AD platforms. The ideal candidate will have a strong background in Windows Server administration, Azure Active Directory, and Microsoft Systems.The successful candidate will design, build, and maintain our current and future...


  • Ayala Alabang, National Capital Region, Philippines Verizon Communications Full time

    About Verizon CommunicationsWe are a leading provider of wireless communication services in the United States. Our mission is to empower people to live, work, and play by connecting them to what matters most.Our Commitment to Diversity and InclusionWe strive to create an inclusive environment that encourages authenticity and fosters a sense of belonging. We...


  • Ayala Alabang, National Capital Region, Philippines Egis Full time

    Job DescriptionSupport EPPI Operation Advisor representative in identifying opportunities for improved operational performance at the organizational level.Draw up and/or review reports, organizational procedures, technical documentation;Support EPPI Operation Advisor representative in ensuring the organizational procedures are understood and applied.Conduct...


  • Ayala Alabang, National Capital Region, Philippines Hunter's Hub Incorporated Full time

    Job DescriptionThe Senior Network Engineer will be highly involved in modernising sites (WAN, LAN, Wifi, Firewall…).His/Her mission will be to actively participate to the deployment of the new links, technology on all sites as well as the technical migration, testing and go-live adoption (incl. GNOC support) with the selected operator(s).He/She will...

  • Senior Data Manager

    6 days ago


    Ayala Alabang, National Capital Region, Philippines Hunter's Hub Inc. Full time

    About this exciting opportunity at Hunters Hub Inc.Job SummaryWe are seeking a Senior Data Specialist to join our team. In this full-time role, you will be responsible for managing and optimising the company's complex database systems to support the organisation's critical business operations.Key ResponsibilitiesDesign, implement and maintain robust,...

  • Operations Manager

    2 weeks ago


    Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Work setup: Onsite in AlabangShift Schedule: Graveyard/nightshift scheduleRequirements:Bachelor's Degree or EquivalentAt least 3 years of Operations Manager experienceMust have solid experience in Technical Support and/or Service Desk as a Team Lead and/or as an OMProven track record of building, developing, and managing service delivery and support...

  • Operations Manager

    1 week ago


    Ayala Alabang, National Capital Region, Philippines TASQ Staffing Solutions Full time

    Work setup: Onsite in AlabangShift Schedule: Graveyard/nightshift scheduleRequirements:Bachelor's Degree or EquivalentAt least 3 years of Operations Manager experienceMust have solid experience in Technical Support and/or Service Desk as a Team Lead and/or as an OMProven track record of building, developing, and managing service delivery and support...


  • Ayala Alabang, National Capital Region, Philippines Lennor Group Full time

    Job Description: Senior AccountantYour Responsibilities:Oversee and manage finance operations, including reporting, accounting, tax management, audits, statutory compliance, and related duties.Collaborate with internal and external stakeholders to ensure accurate financial information and timely compliance.Required Skills and Qualifications:Bachelor's degree...


  • Ayala Alabang, National Capital Region, Philippines Hunter's Hub, Inc. Full time

    Technical abilities:1. Minimum of 8yrs of solid experience performing hands-on routing, switching and security System Integration, TAC or Service Provider background. (Minimum Certified as CCNP/CCDP)2. Administration of LAN/WAN networks (MPLS, IPSEC,…)3. Network hardware configuration (CISCO mostly)4. Protocols configuration and troubleshooting BGP, RIP,...


  • Ayala Alabang, National Capital Region, Philippines Hr Day Full time

    Role Summary:The Operations Manager role at Hr Day is a senior-level position responsible for overseeing the operational performance of franchised outlets across the organization. This includes managing multiple locations, developing and implementing process improvements, and providing guidance and support to franchise owners and their teams.This is a...