Senior Operations Manager
7 days ago
Job Summary:
We are seeking an experienced Senior Operations Manager to lead our BPO team. The successful candidate will be responsible for managing a team of representatives, driving overall performance, and delivering results as per Service Level Agreement targets/timelines.
About the Role:
The ideal candidate will have experience in process improvement, team management, and customer service. Key responsibilities include:
- Manage a team of executives and ensure highest level of performance delivery with standard quality is met
- Conduct one-on-one reviews/coaching, feedback, and counseling with the executives on techniques and methodologies
- Maintain quality standards and deliver on accuracy/compliance targets
- Monitor transactions on an ongoing basis and take corrective steps whenever necessary
- Work cross-functionally with other departments within the client organization to identify obstacles in quality and streamline processes
What We Offer:
RSD Human Resources Management Consultancy offers a competitive salary and benefits package, including opportunities for professional growth and development. If you are a motivated and experienced professional looking for a new challenge, please submit your application.
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