Global Service Delivery Expert

3 days ago

Taguig, National Capital Region, Philippines beBeeProgram Full time ₱1,200,000 - ₱1,850,000
Professional Advancement Opportunity

Imagine being able to partner with global technology leaders in a company that cares about your professional growth, success, and community.

We provide outsourced inside sales, customer success, renewals management, and channel management solutions for the world's greatest brands.

The future team member will be responsible for aligning global programs, providing tactical production support to cross-regional and cross-functional projects, improving critical processes, and interacting with clients/stakeholders to assess, identify, and solve for health risk drivers to achieve customer retention and expansion.

You will have access to excellent training opportunities to grow and enhance your skills and career.

Main Responsibilities:
  • Partner with cross-functional teams to assess and identify client health risk drivers, propose corrective action plans.
  • Develop and maintain strategic roadmaps to drive customer retention and expansion.
  • Plan and lead high-impact initiatives to improve scaled sales efficiency and effectiveness.
  • Assess operational risks and leverage operational understanding of client/stakeholder processes to develop and implement corrective actions globally.
  • Build a culture of globally consistent best practices through continuous improvement by collecting feedback, evaluating efficiencies, and recommending changes to optimize sales delivery.
Requirements:
  • Proficient experience managing mildly complex cross-functional projects and stakeholders, driven by data insights.
  • Self-motivated with a strong vision-setting, strategic problem-solving, and action-driving mindset.
  • Excellent written and verbal communication skills across diverse teams.
  • Experience with process optimization, program management, customer support strategy, or quality assurance.
  • 5-7 years of related experience (sales, presales, or sales training preferred).
  • Decision-making, consensus-building, and conflict management skills.

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