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Customer Service Director

1 week ago

Taguig, National Capital Region, Philippines Michael Page Full time
About Us

Michael Page is a multinational organization in the FMCG industry, with an extensive global footprint. We are establishing a pioneer presence in Manila, expanding our large workforce and robust market presence in Hong Kong and beyond.

The responsibilities of the Customer Service Manager include leading and managing a customer service team to deliver exceptional customer service, handling customer inquiries and resolving complaints promptly and professionally, implementing customer service policies and procedures, driving process improvement initiatives to enhance customer service delivery, monitoring and reporting on team performance, providing training and development to the team to ensure continuous learning, working closely with other departments to improve overall customer experience, and ensuring compliance with company policies and industry regulations.