International Visa Support Specialist

6 days ago


Pasay, National Capital Region, Philippines RCX Recruitment Inc. Full time

At RCX Recruitment Inc., we are seeking a highly skilled professional to fill the role of International Visa Support Specialist. This position is responsible for establishing and maintaining strong business relationships with diplomats, efficiently managing daily operations at the visa application center, and ensuring adherence to contract processes.

The ideal candidate will possess a high level of proficiency in Japanese (N2/N1/Native) and English, as well as 2+ years of experience in the tourism or service industry. Strong hospitality skills and a desire to meet customer needs are essential for success in this role.

Key Responsibilities:

  • Establish and maintain strong business relationships with diplomats
  • Efficiently manage all daily operations at the visa application center
  • Conduct regular quality checks to ensure visa applications are accurate and complete
  • Monitor errors and reduce error rates through effective tracking
  • Ensure adherence to contract processes and lead the team according to standard operating procedures
  • Maintain high ethical standards and ensure integrity and adherence to company procedures
  • Support both personal and team growth by conducting regular training on products and processes
  • Respond to staff, applicant, and customer inquiries and requests
  • Collaborate with internal support departments to resolve team-related queries


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