Sr. Manager, Corporate Real Estate/Facilities Management

The Senior Manager of Corporate Real Estate Services manages the Real Estate portfolio, workplace services, global strategic planning, customer relationship management, and special projects related to Visa real estate and facilities functions for Visa offices in Southeast Asia [Indonesia, Philippines, Vietnam, Myanmar and Cambodia (IPVMC), Malaysia and Thailand (MT)]. The selected candidate will be based in our Philippines office in Pasay City.

This role is part of Visa's Corporate Real Estate Asia Pacific Team, reporting to the Regional Head of Corporate Real Estate Services who is based in Singapore. The overall team is part of Visa's Corporate Services Team under the Global Head of Corporate Services, based in San Francisco.

• Leads the activities of in-house and outsourced resources in the delivery of real estate transaction services, construction/project management, facilities management, and space planning.
• Ensures the delivery of daily facilities services through third-party service providers and their designated partners to ensure both hard and soft services are of the highest standards and a focus on workplace and employee experiences.
• Regularly collaborates with fellow Corporate Services colleagues, both regional and global.
• Maintains relationships with key stakeholders to ensure that facilities services are delivered in line with business requirements and in continuity across the business.
• Maintains relationships with property owners of leased office spaces.
• Develops and manages real estate capital and operating expense budgets, provides input into financial planning and expense forecasting of budgets, and consistently seeks, suggests, and documents cost control ideas and process improvements.
• Maintains accurate data on portfolio performance such as occupancy, costs, and service delivery.
• Develops and executes Build, Operate, Renovate, Churn, and Move projects based on the strategic plan, portfolio reviews, or on an ad hoc business need. Identifies the need for additional internal and external resources (design, project management, facilities management, etc.) and directs their activities.
• Executes global portfolio management and strategic planning activities for the department using financial scenario planning and cost modeling, portfolio analysis, labor & demographic data, and real estate market information.
• Partners with key business unit stakeholders to develop a comprehensive outlook of workforce plan and headcount projections to support global footprint and growth strategies. Key responsibilities include, but are not limited to, business case development, real estate & labor market analysis, and supporting pursuit of economic incentives.
• Assists with global real estate portfolio reporting activities including monthly financial, operational, and performance reporting to key stakeholders and regular ad-hoc reporting activities for the department.
• Collaborates in formal global customer relationship management (CRM) program for the GCRE function by developing the strategy, approach, processes, procedures, and infrastructure. Develops and cultivates relationships with key global stakeholders in all geographies and levels within the organization, as well as third-party service providers and vendors to proactively obtain better, more timely insight into key business drivers that will impact the portfolio.
• Closely works on global lease administration processes, procedures, and associated reporting activities covering IPVMC.
• Leads programming of workspace requirements (headcount/growth, allocations, adjacencies, special support needs) with business units, collates and analyzes data related to requirements, workspace needs, and plans for restack as appropriate.
• Targets and/or maintains LEED or equivalent certified facilities operations at each major facility, as appropriate.
• Provides in-country site-specific support to Global Security and Safety (GSS), who maintain corporate responsibility for security programs including but not limited to the employee badge program, Access Control and Video Surveillance Systems, and Security Risk Review Program. Other duties include managing Visa Inc.'s Key Controls, Policies and Procedures (Chapter 8), the Site Emergency Response Program (SERP), the Emergency Response Team (ERT), and the First Aid and AED programs.
• In conjunction with GSOC East and GSS, manages and responds to alarm and security incidents within the site, conducting initial investigation measures in coordination with the Regional Head of GSS.
• Serves as liaison with local building management and security officials for safety and security-related issues and will be the point of contact (POC) for law enforcement officials in liaison with the Regional Head of GSS.
• Works on special projects and strategic initiatives for the global real estate portfolio, as required.
• Demonstrates business and financial acumen to make strategic decisions, engage in negotiations, evaluate issues, and propose solutions.
• Attends real estate industry conferences, tradeshows, and symposiums on emerging trends and best practices.
• Maintains relationships with key real estate industry partners (i.e., developers, brokers, landlords, financiers, etc.) and other best-in-class CRE organizations.
• Contributes to Global and Regional Corporate Real Estate services initiatives including but not limited to Workplace Strategy (e.g., Activity Based Working), Sustainability (e.g., Carbon Emission Reduction), and Wellbeing (e.g., Inclusion and Diversity supporting Workplace).
• Ensures required local permits, certificates, and other regulations related to Corporate Real Estate are in place.

• Office Fit-out (build-out, expansion, relocation) projects in various locations.
• Office Lease transactions in various locations.
• Implementation of workplace strategies to enable Visa to move fast.
• Achieving Visa's sustainability target including Zero Carbon emission.

This is a hybrid position. Expectation of days in office will be confirmed by your hiring manager.

• At least 10 years experience in a similar capacity.
• A thorough understanding of both employee services such as cafe, mail services, etc. and facilities services such as AMC/MEP maintenance, cleaning, and vendor management and proven operational experience of managing across all disciplines.
• Knowledge of statutory compliance (including MEP, Health & Safety) and a "know how" to implement.
• Considerable knowledge of the principles and practices of building construction, maintenance, building codes & regulations.
• Strong experience in multinational corporation Corporate Services and Real Estate functions.

• Demonstrated experience in negotiating real estate leases, architectural/construction contracts, and workplace service provider agreements.
• Demonstrated experience managing the growth of facilities and developing the necessary facilities team to support the growth, including prior experience managing full spectrum of facilities/MEP planned maintenance, unplanned/emergency maintenance, and prosecution of routine work orders.
• Demonstrated knowledge and ability in applying the principles of design and fit out/retrofit project management.
• Experience in creating and maintaining new workplace amenities and employee services that are best in class and beneficial to our employees.
• Able to develop strong relationships and influence key stakeholders in achieving Corporate Real Estate goals.
• Hands-on experience in space planning and restack program in a similar capacity.
• Knowledge of security management and health and safety principles.
• Proven people manager who can lead, drive & motivate direct/indirect resources. Influential people skills and meticulous in nature.
• Relevant professional accreditations/certifications including MCR.w, CFM, LEED Green Associate, LEED AP, WELL AP, etc.

Visa is an EEO Employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability or protected veteran status. Visa will also consider for employment qualified applicants with criminal histories in a manner consistent with EEOC guidelines and applicable local law.