High-Quality Documentation Specialist

2 days ago


Province of Palawan, Mimaropa, Philippines beBeeDocumentation Full time ₱800,000 - ₱1,000,000
Technical Writer

We are seeking a Technical Writer to create and maintain high-quality documentation that meets the needs of both technical and non-technical audiences.

Responsibilities
  • Create comprehensive documentation including Standard Operating Procedures, instruction manuals, training materials, policies, and work instructions tailored to diverse audiences.
  • Collaborate with cross-functional teams to gather product and documentation requirements for existing and new products, ensuring alignment with organizational goals.
  • Design and implement Salesforce Experience Cloud Sites using Salesforce Site Builder, writing and maintaining basic HTML and CSS code to enhance user experience and functionality.
  • Manage and maintain a Salesforce Knowledge instance across the organization, ensuring high service levels and quality of the knowledge base.
  • Translate complex technical information into clear, concise language for non-technical audiences.
  • Review, proofread, and edit content produced by team members, ensuring accuracy, consistency, and adherence to established standards.
Requirements
  • Proven technical writing experience with a strong portfolio demonstrating ability to convey complex information clearly.
  • Global perspective with experience working in a global or international service environment.
  • Self-motivation with ability to take initiative, assume ownership of projects, and work independently with minimal supervision.
  • Working knowledge of Salesforce, including experience with Salesforce Experience Cloud and site design.
  • Strong background in creating user-friendly documentation communicating technical information effectively.


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