Customer Service Ambassador

2 days ago


Angeles City, Central Luzon, Philippines INNOVATE STRATEGIC RESOURCE MKTG, INC. Full time
Job Summary

We are seeking a highly skilled and customer-focused Customer Service Representative to join our team at INNOVATE STRATEGIC RESOURCE MKTG, INC.

Key Responsibilities
  • Manage Customer Communication: Effectively interact with customers and internal stakeholders to resolve inquiries and concerns in a timely and professional manner.
  • Ensure Accuracy and Quality: Maintain 100% accuracy in responding to customer communications, adhering to business communication language and etiquette standards.
  • Stay Up-to-Date on Products and Services: Continuously update knowledge on products, services, policies, and procedures to provide accurate information to customers.
  • Enhance Skills and Knowledge: Take initiative to improve product, quality, and technical skills to deliver exceptional customer experiences.
  • Support Billing and Product Inquiries: Assist customers with billing-related questions and offer new products and services to meet their needs.
  • Maintain Data Protection and Confidentiality: Ensure the confidentiality and security of customer and company data.
  • Collaborate with Other Departments: Coordinate with other departments to provide seamless support and services to customers.
  • Meet Key Metrics and Targets: Achieve and exceed key performance metrics and targets to drive business success.
Requirements
  • Excellent Communication and Interpersonal Skills: Ability to effectively communicate with customers and internal stakeholders.
  • Strong Problem-Solving and Analytical Skills: Ability to analyze and resolve customer issues in a timely and professional manner.
  • Knowledge of Products and Services: Familiarity with company products and services to provide accurate information to customers.
  • Adaptability and Flexibility: Ability to adapt to changing business needs and priorities.


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