Service Advisor
2 weeks ago
The Service Advisor's job is to (a) understand customer requests and concerns regarding their Toyota vehicle, (b) recommend and prescribe the proper/required procedures to address such concerns, (c) ensure such procedures are properly executed and customer concerns are addressed, and (d) communicate with the customers in order to ensure customer satisfaction. Effective service advisors are also able to recommend appropriate upgrades and/or pre-emptive solutions to enhance the customer experience in owning a Toyota vehicle.
Minimum Qualifications- Candidate is ideally a mechanical engineer. At a minimum, he should have at least a diploma in automotive course or equivalent.
- Past experience as a repairman is desirable.
- Ability to exercise flexibility, initiative, good judgement, and discretion.
- Possess good communication skills, good leadership skills, good time management, and knowledge in customer care procedures.
- Strong analytical and planning skills.
- Good communication and presentation skills.
- Excellent problem-solving skills.
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