Medical Information Professional
7 days ago
IQVIA Solutions Operations Center Philippines, Inc. is seeking a skilled Medical Information Professional to join our team.
Responsibilities- Customer Support: Provide phone support to healthcare professionals and patients, involving receipt and tracking of medical inquiries, adverse events, product quality complaints, and other types of calls as required.
- Safety Data Management: Receive, triage, review and process safety data from various sources. This involves performing data entry into tracking and client safety databases, generating follow up queries pertinent to the case, performing quality control, assisting with reconciliation, driving case closure, and performing other safety-related tasks as needed e.g. regulatory reporting.
- Data Documentation: Receive and document incoming telephone calls, faxes or emails from various sources including investigative sites during regular weekday business working hours.
- Team Communication: Establish and maintain effective team communications i.e. provide regular feedback to the local management team on project metrics, out of scope work challenges/issues and successes.
- Leadership Development: Depending on your experience, some roles will require you to provide leadership training and mentoring for less experienced team members of staff, and assist managers with appropriate allocation of resources.
- Team Environment: Build a positive, collaborative team environment with other Lifecycle safety team members.
- Training and Process Improvement: Participate in training across Lifecycle safety service offerings, participate in working groups as applicable in the implementation of new initiatives, identification and implementation of process efficiencies.
- Educational Background: Bachelor's Degree in a scientific or healthcare discipline ideally with 1-2 years' similar experience or an equivalent combination of education, training and experience. Experience in Lifecycle safety (Pharmacovigilance, Medical Information, Aggregate Reporting, Risk Management etc.) is a distinct asset.
- Linguistic Skills: Excellent written and verbal skills in English and required language.
- Communication Skills: Excellent professional telephone behavioral skills.
- Time Management: Ability to work flexibly, organize own workload and effectively manage competing priorities.
- Attention to Detail: Excellent attention to detail and accuracy maintaining consistently high-quality standards.
- Relationship Building: Ability to establish and maintain effective working relationships with coworkers, managers and clients.
- Adaptability: Willingness to learn new skills and flexibility to support business needs.
- Process Improvement: Apply knowledge and expertise, to contribute to and provide solutions to process improvement.
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