Cash Collection Specialist
2 months ago
We are seeking a highly skilled and detail-oriented Cash Collection Specialist to join our team at Quess Philippines Corp. in Cebu City, IT Park Lahug. As a key member of our finance team, you will play a crucial role in maintaining customer relationships and driving cash collections.
Key Responsibilities:- Maintain accurate customer balances by processing payments, applying credits, and resolving disputes in a timely manner.
- Communicate effectively with customers via phone and email to resolve outstanding issues and ensure prompt payment.
- Work closely with the customer service team to address order-related queries and concerns.
- Cover scheduled credit hold times and assist with phone support during peak periods.
- At least 1 year of experience in a similar role, preferably in a BPO setting.
- Strong problem-solving skills and ability to drive issues to resolution.
- Above average communication and interpersonal skills, with excellent written and verbal communication abilities.
- Proficiency in MS Office applications, particularly Excel and Outlook.
- Ability to work well in a team environment and adapt to changing priorities.
- Must be willing to work on-site at our IT Park Lahug location and occasionally work night shifts.
We offer a competitive salary range of PHP 45,000 - PHP 65,000 per month, depending on qualifications and experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
Why Join Us?As a Cash Collection Specialist at Quess Philippines Corp., you will have the opportunity to develop your skills and expertise in a dynamic and supportive work environment. You will be part of a talented team that is passionate about delivering exceptional results and making a positive impact on our clients' businesses.
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