Cash Collection Specialist

2 weeks ago


Cebu City, Central Visayas, Philippines Quess Philippines Corp. Full time
About the Role

We are seeking a highly skilled and detail-oriented Cash Collection Specialist to join our team at Quess Philippines Corp. in Cebu City, IT Park Lahug. As a key member of our finance team, you will play a crucial role in maintaining customer relationships and driving cash collections.

Key Responsibilities:
  • Maintain accurate customer balances by processing payments, applying credits, and resolving disputes in a timely manner.
  • Communicate effectively with customers via phone and email to resolve outstanding issues and ensure prompt payment.
  • Work closely with the customer service team to address order-related queries and concerns.
  • Cover scheduled credit hold times and assist with phone support during peak periods.
Requirements:
  • At least 1 year of experience in a similar role, preferably in a BPO setting.
  • Strong problem-solving skills and ability to drive issues to resolution.
  • Above average communication and interpersonal skills, with excellent written and verbal communication abilities.
  • Proficiency in MS Office applications, particularly Excel and Outlook.
  • Ability to work well in a team environment and adapt to changing priorities.
  • Must be willing to work on-site at our IT Park Lahug location and occasionally work night shifts.
Compensation and Benefits:

We offer a competitive salary range of PHP 45,000 - PHP 65,000 per month, depending on qualifications and experience. Additionally, we provide a comprehensive benefits package, including health insurance, retirement plan, and paid time off.

Why Join Us?

As a Cash Collection Specialist at Quess Philippines Corp., you will have the opportunity to develop your skills and expertise in a dynamic and supportive work environment. You will be part of a talented team that is passionate about delivering exceptional results and making a positive impact on our clients' businesses.


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