Merchant Relationship Specialist
2 days ago
Job Description:
Role Overview
The Merchant Relationship Specialist is responsible for building and maintaining strong relationships with merchants, ensuring their needs are met and issues are resolved promptly.
Main Responsibilities
- Serve as a liaison between merchants and internal teams to address technical and non-technical concerns.
- Respond to merchant inquiries in a timely manner and work with the operations team to resolve issues proactively.
- Handle end-to-end merchant onboarding, including registration, profiling, and configuration.
- Coordinate with the device management team to onboard accounts, resolve errors, and ensure all active channels are included.
- Update merchant information in the system and maintain accurate records.
- Timely update files and sheets related to the role.
- Address feature gaps to drive retention throughout the merchant life cycle.
- Cross-sell and upsell payment solutions based on merchant needs and business structure.
- Ensure plans and processes are adopted by merchants to align products and services with their business needs.
- Develop merchant relationships by providing clear information and addressing concerns in a timely manner.
- Learns and builds deep understanding of each merchant account, including payment solutions, account structures, key persons, and offered products/services.
- Cascades planned and unplanned notifications and advisories to merchants.
Duties and Responsibilities
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