Merchant Relationship Specialist

2 days ago


Pasig, National Capital Region, Philippines Link Business Process Inc. Full time

Job Description:

 

Role Overview

The Merchant Relationship Specialist is responsible for building and maintaining strong relationships with merchants, ensuring their needs are met and issues are resolved promptly.

 

Main Responsibilities

  • Serve as a liaison between merchants and internal teams to address technical and non-technical concerns.
  • Respond to merchant inquiries in a timely manner and work with the operations team to resolve issues proactively.
  • Handle end-to-end merchant onboarding, including registration, profiling, and configuration.
  • Coordinate with the device management team to onboard accounts, resolve errors, and ensure all active channels are included.
  • Update merchant information in the system and maintain accurate records.
  • Timely update files and sheets related to the role.
  • Address feature gaps to drive retention throughout the merchant life cycle.
  • Cross-sell and upsell payment solutions based on merchant needs and business structure.
  • Ensure plans and processes are adopted by merchants to align products and services with their business needs.
  • Develop merchant relationships by providing clear information and addressing concerns in a timely manner.
  • Learns and builds deep understanding of each merchant account, including payment solutions, account structures, key persons, and offered products/services.
  • Cascades planned and unplanned notifications and advisories to merchants.

 

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