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Guest Services Coordinator

1 week ago

Cebu City, Central Visayas, Philippines Hotel Elizabeth Full time
Hotel Elizabeth Job Summary

As a Front Office Supervisor, you will play a critical role in ensuring that our hotel operations run smoothly and that our guests receive exceptional service. You will supervise a team of front office staff and be responsible for managing front office finances, tracking client statistics, and coordinating with other departments.

**Responsibilities:**
* Lead and develop front office staff to achieve exceptional customer service
* Analyze financial data and identify areas for improvement
* Collaborate with other departments to enhance guest experience
* Respond to guest complaints and resolve issues promptly and efficiently
* Implement initiatives to improve guest satisfaction

**Requirements:**
* 2+ years of experience in a supervisory role
* Strong leadership and communication skills
* Ability to analyze data and make informed decisions
* High school diploma or equivalent required