Finance Operations Expert

7 days ago


Manila, National Capital Region, Philippines Amazon Full time

The Finance Operations organization plays a critical role in Amazon's growth by providing operations accounting and operations excellence services with the highest level of controllership at the lowest cost. We offer backbone systems and operational processes that enable accurate payment to suppliers, timely invoicing to customers, and reliable financial reporting. Amazon is rapidly expanding its Finance Operations capabilities in the healthcare industry by creating Healthcare Finance Operations Services.

As part of the Amazon Healthcare Global Finance Operations Services team, you will collaborate with exceptional talent who are dedicated to driving financial improvement, scalability, and process excellence. To support the growth of Amazon Pharmacy, this candidate must possess a strong passion for accountability, setting high standards, raising the bar, and driving results through constant focus on improving existing and future state operations, systems, and processes in collaboration with Senior Management.

The ideal candidate will have exposure to healthcare revenue cycle management, including shared services functions (e.g. billing, collections, cash application) and exceptional customer-obsessed skills to resolve complex dispute management and provide excellent customer service. They will be able to learn quickly and be willing to experiment with new ideas.

Key Responsibilities
  1. Contributes to the successful management of healthcare receivables operations, including collections, cash application, account reconciliations, and denials management.
  2. Interfaces with payers, employers, and patients to ensure timely and accurate resolution of accounts receivable.
  3. Independently identifies areas of operational opportunity, prioritizes using analysis and investigation, presents recommendations, and drives implementation by collaborating with cross-functional teams.
  4. Reviews and recommends changes to policies and procedures to improve Accounts Receivable processes.
  5. Acts as the Voice of the Customer by acting and reporting on observed areas for improvement.
  6. Participates in the development of training materials and quality assurance programs.
  7. Adheres to collection and productivity standards as set by leadership.


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