Support Operations Expert

6 days ago


Manila, National Capital Region, Philippines Klink Finance Full time
Job Overview

Klink Finance is seeking a highly skilled Support Operations Expert to manage our user support and operational processes across various channels.

The ideal candidate will have experience in customer support or community management, preferably in the Web3 or crypto space.

Main Tasks:
  • Offer exceptional customer support on Telegram, Discord, and Intercom by responding promptly to inquiries and resolving user issues.
  • Use automation tools to optimize tasks in Customer Support.
  • Monitor and verify user activity across the platform to ensure compliance with guidelines and maintain operational integrity.
Requirements:
  • At least 2 years of experience in customer support or community management, preferably in the Web3 or crypto space.
  • Fluent English is a must, additional languages are a bonus.
  • Strong communication and interpersonal skills.
  • Ability to work independently and collaboratively in a fast-paced environment.


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