Chief Content Architect

We are seeking an experienced Learning and Content Systems Manager to join our team. The ideal candidate will have a strong understanding of learning management systems, content platforms, and sales enablement.

The primary responsibility of this role is to manage user permissions, access levels, and roles across various platforms. Additionally, the manager will be responsible for maintaining system configuration, integrations, and performance settings. Troubleshooting system issues and coordinating with vendors or IT teams as needed will also be part of the job.

Another key aspect of this position is the creation and maintenance of consistent taxonomy, metadata, tagging, and folder structures to ensure easy navigation. Monitoring version control and archival processes to prevent outdated or duplicative assets is also crucial.

This role involves enforcing content governance policies to ensure alignment with branding, compliance, and field readiness standards. Optimizing the structure and navigation of content platforms to match seller workflows will also be a key responsibility.

Furthermore, the successful candidate will be responsible for testing and validating the learner experience across various platforms, providing recommendations on UI/UX improvements that enhance content discovery and usage.

In addition to these tasks, the Learning and Content Systems Manager will track and analyze platform usage data including content engagement, search success rates, and course completion metrics. Creating dashboards or reports for internal stakeholders on adoption trends and platform performance will also be part of the job.

The manager will identify gaps in usage or misalignment between content availability and seller needs, ensuring new content is uploaded, tagged, and published promptly during launches, onboarding, or quarterly updates. Collaborating with enablement managers and instructional designers to align materials with role-specific programs will also be essential.

This role requires strong organizational and project management skills, attention to detail, and the ability to troubleshoot technical issues and coordinate across cross-functional teams. Excellent communication skills are necessary to collaborate with stakeholders across sales, marketing, and operations.

• Bachelor's degree in Instructional Design, Learning Technologies, Information Systems, or related field
• 2-4 years of experience managing learning management systems (LMS), content management platforms, or enablement tools (e.g., Highspot, WorkRamp, Lessonly)
• Experience in sales enablement, content operations, or learning technology environments preferred

This is an exciting opportunity for individuals who want to work in a dynamic environment and contribute to the growth and development of our team.

Requirements:

• Strong understanding of LMS functionality, user experience design, and metadata/taxonomy best practices
• Proficient in reporting and analytics tools (e.g., Excel, Looker, platform-native dashboards)
• Familiarity with Salesforce, Slack, and content analytics platforms a plus

Benefits:

We offer attractive salaries and benefits, flexible workspaces, exclusive discounts, rewards, and freebies, and invites to our monthly events.

Company Culture:

We foster an inclusive and positive workplace for all, pushing our members to succeed in everything they do through our collaborative work environment.

We host amazing events, implement people-centric policies to work flexibly, and ensure everyone in our network is engaged.

Our culture emphasizes hard work, partying harder, recognizing individuality while working for the collective good, and encouraging problem-solving.