Collection Specialist
3 days ago
At Prime@Technology Specialists, Inc., we're seeking a highly skilled Collection Specialist to join our team. This role is perfect for individuals who thrive in fast-paced environments and have a passion for resolving complex issues.
About the RoleIn this position, you'll be responsible for reviewing identified disputes to evaluate the necessary actions required to resolve and secure payment. You'll also complete administrative tasks to remove barriers that prevent payment for our most delinquent customers.
Key Responsibilities- Systematically contact customers in specific strategy campaigns to determine barriers preventing payment and resolve or escalate to the appropriate team for resolution.
- Resolve customer account discrepancies such as addressing returned invoices, assisting collections on updating profiles in the system.
- Maintain accounts receivable information and organize and maintain collection departmental records.
- Ensure all applicable laws, regulations, statutory, and compliance requirements are followed.
To succeed in this role, you'll need:
- 3-5 years of experience in Collections/Billing/AR.
- A background in Oracle Netsuite is preferred.
- A background in B2B setup is needed.
- Experience in working with ERP systems.
- Fluency in Google Suite and Microsoft Suite.
- A Bachelor's degree/Diploma in Business Admin/Finance Management or any equivalent.
- Strong analytical and organizational skills with attention to detail.
- Excellent problem-resolution skills.
- Highly motivated and Customer-focused (internal and external).
- Excellent written and verbal communication skills.
- Ability to effectively interact with varying position levels including senior management.
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