Business Operations Specialist

13 hours ago

Paranaque City, Calabarzon, Philippines beBeeOperations Full time $2,000 - $3,000

We are seeking a highly organized and analytical professional to support our leadership team in optimizing firm-wide operations and driving business growth.

Job Overview

This role involves overseeing cross-departmental initiatives, supporting client services, and contributing to the firm's sales and marketing efforts.

Key Responsibilities
  • Support the Operations Manager in overseeing firm-wide initiatives and workflows.
  • Route inquiries efficiently to relevant departments and monitor timely resolution.
  • Track progress on departmental initiatives and provide regular updates to leadership.
  • Assist in designing, implementing, and improving workflows for efficiency.
Client Services & Experience
  • Monitor client communications to ensure consistency and high-quality service delivery.
  • Support the implementation of service standards and client satisfaction metrics.
  • Collaborate with leadership to identify and proactively resolve client service issues.
Reporting & KPI Management
  • Compile reports on firm-wide metrics, including operations and client services.
  • Support data analysis to identify opportunities for performance improvement.
  • Flag delays, risks, or bottlenecks impacting departmental KPIs.
Secondary Responsibilities
  • HR & Recruitment Support: Assist with candidate screening, scheduling interviews, and maintaining the recruitment pipeline.
  • Administrative & Executive Support: Manage cross-departmental communications and scheduling, prepare meeting briefs, agendas, and decision-making materials for leadership.
Qualifications

Analytical professionals with experience in operations, project coordination, or executive support will excel in this role. A bachelor's degree in Business Administration, Operations Management, Communications, or a related field is required.

Technical Proficiency

The ideal candidate should possess technical skills in mondays.com, AI tools, CRM software, productivity and scheduling applications.

Benefits

This position offers a competitive compensation package, including paid leave, performance bonuses, and opportunities for professional growth.

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