
Medical Support Specialist
1 day ago
Role Overview
This role is an exciting opportunity to support healthcare professionals and organizations by managing patient information, medical records, and billing inquiries. You will play a vital part in providing top-notch support to patients and healthcare providers alike.
- Document new patient intake and referrals
- Manage appointment bookings, cancellations, and rescheduling for patients and healthcare providers
- Input patient information, medical records (CPT, ICD-10, HCPCS), and billing data into EMR/EHR systems
- Assist with processing insurance claims, verifying patient insurance information, and handling billing inquiries and concerns
- Respond to incoming patient inquiries, providing information and directing them to the appropriate healthcare professional
- Assist in analyzing healthcare data, preparing reports, and maintaining records
- Ensure HIPAA compliance, patient privacy regulations, and confidentiality
- Coordinate sending of medical records to various departments, healthcare providers, and professionals as directed by the Managing Physician
- Ad hoc tasks
Required Skills and Qualifications
- Bachelor's degree in a medical field or related industry
- At least one year experience as a Medical Virtual Assistant
- Excellent English communication skills both written and verbal (C1 level)
- Solid understanding of medical terminologies and practices
- Proficient in EHR/EMR systems and ability to troubleshoot technical issues
- Understanding of healthcare privacy regulations
- Strong interpersonal and organizational skills
- Ability to work on graveyard shifts
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